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Billing questions

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JenniferJohnston

29 Apr, 2015 08:16 PM

Looking for a bill

1. 1 Posted by JenniferJohnsto... on 29 Apr, 2015 08:21 PM

   

   I need to access the account has the account holder is on medical leave

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2. Support Staff 2 Posted by brandi on 29 Apr, 2015 08:32 PM

   

   Hi Jennifer,

   What's the account name/url?

   Thanks!
   Brandi

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3. 3 Posted by Jennifer Johnst... on 29 Apr, 2015 08:41 PM

   

   The account name is Doug Franks,

   He is on medical leave, and all I really need to do is receive an email with the $25 charge on it for the next couple of months

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4. Support Staff 4 Posted by brandi on 29 Apr, 2015 11:11 PM

   

   Hi Jennifer,

   I've added [email blocked] to this discussion for security purposes. I realize he may be unable to respond here with his approval for this request, but if you can confirm the last four digits of the card on file I'll go ahead and change the current billing email.

   Thanks,
   Brandi

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5. 5 Posted by Jennifer Johnst... on 30 Apr, 2015 01:36 PM

   

   Thank you Brandi,

   6126 is the last four of the card on file.

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6. Support Staff 6 Posted by brandi on 30 Apr, 2015 05:12 PM

   

   Thanks, Jennifer. You are now set to receive all billing emails to [email blocked]. Doug can change the recipient back at any time, here: https://qctimes.lighthouseapp.com/billing.

   Best,
   Brandi

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7. brandi closed this discussion on 30 Apr, 2015 05:12 PM.

8. Jennifer Johnston re-opened this discussion on 30 Apr, 2015 06:27 PM

9. 7 Posted by Jennifer Johnst... on 30 Apr, 2015 06:27 PM

   

   Thank you, can you send me the current $25 bill from April?

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10. Support Staff 8 Posted by brandi on 30 Apr, 2015 08:29 PM

    

    I'll have that for you asap.

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11. Support Staff 9 Posted by brandi on 02 May, 2015 12:52 AM

    

    Hi Jennifer,

    Please find April's receipt attached here.

    Best,
    Brandi

    • 20150406_qtimes_lh_receipt.pdf 28 KB
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12. brandi closed this discussion on 02 May, 2015 12:52 AM.