How can I allow customers to submit, view and update tickets in our system?
We're looking into using lighthouse for our issue tracking system for our development projects. One of the requirements that we have is to allow customers to create tickets by sending emails to a specific address, or by filling out a form on our website. After they've submitted a ticket, I'd like to either list tickets on our website, or provide them a link into the lighthouse system where they can track the ticket and submit updates.
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1 Posted by Rick on 09 Jun, 2009 10:05 PM
Lighthouse isn't really suited for this type of feedback system. We actually use Tender (the feedback system you're using right now) to take issues from customers. The needs are just too different for the two types of users (customers vs internal developers) that we felt like two products were necessary.
2 Posted by Paul Alexander on 09 Jun, 2009 10:10 PM
I was planning on running two concurrent projects to keep them separate as well. The Tender system with integration is what I was looking for.
Thanks.