hello,
if i want to now how many tickets have been added / resolved /
commented in a certain project
and a given time - could you provide me with that data?
that would be great...
let know,
Leonhard Minutillo
lighthouse statistics
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#1 Posted by Nicole on 04 Sep, 2014 01:26 PM
Leonhard -
No, we do not currently track that data in Lighthouse.
Sorry,
Nicole
Nicole closed this discussion on 04 Sep, 2014 01:26 PM.
leonhard minutillo null2 GmbH re-opened this discussion on 04 Sep, 2014 01:36 PM
#2 Posted by leonhard minuti... on 04 Sep, 2014 01:36 PM
nicole -
thank you.
can you tell me how many resolved tickets there are overall, inside a certain project?
let know,
L.Minutillo
Am 04.09.2014 um 15:26 schrieb Nicole <[email blocked]>:
#3 Posted by Nicole on 04 Sep, 2014 01:42 PM
Leonhard -
You can do a ticket search for
state:resolvedand it will return all the current tickets in that state. You can search for any of your ticket states using this query, changing out "resolved" for your other states.Let us know if you have more questions.
Thanks,
Nicole
Nicole closed this discussion on 04 Sep, 2014 01:42 PM.
Julien re-opened this discussion on 04 Sep, 2014 02:14 PM
#4 Posted by Julien on 04 Sep, 2014 02:14 PM
Hi Leonhard,
While we do not keep track of tickets opened/resolved in any given period, you can use the search to get that information. For example:
Tickets created between August 1st and September 1st
Tickets that are now resolved and that were last updated between August 1st and September 1st. This is not 'exactly' tickets that have been resolved during that period, as tickets may still be updated after they are resolved. But overall, we can make the assumption that tickets are not updated after they are closed, so this should be fairly close.
Hope it helps.
Cheers.
#5 Posted by leonhard minuti... on 04 Sep, 2014 08:47 PM
cool, thanks.
Am 04.09.2014 um 16:14 schrieb Julien <[email blocked]>:
Nicole closed this discussion on 04 Sep, 2014 08:47 PM.