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Barbara Rockenbach's Avatar

Barbara Rockenbach

29 Apr, 2009 04:49 PM

I am new to Lighthouse and after reviewing the Knowledge Base/FAQ section have a few questions regarding messages.

Is there a way to link a message to a ticket, so that when "notes"/addtional detail needs added it can be done via the message functionality? Or do all updates to ticket have to be captured in the ticket itself?

  1. 1 Posted by Will Duncan on 29 Apr, 2009 09:44 PM

    Will Duncan's Avatar

    I'm sorry, messages do not have the ability to be linked directly to a ticket. All updates to a ticket tare captured within the response area to the actual ticket.

  2. Will Duncan closed this discussion on 29 Apr, 2009 09:44 PM.

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