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Email Notifications upon ticket creation from api?

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imm

23 Apr, 2009 09:44 PM

Is it possible to have everyone on the team notified when a ticket is created in a project via the api?

Brian

1. 1 Posted by towski on 24 Apr, 2009 04:49 AM

   

   Hey Brian, it's possible but not documented yet. Let us run some tests and get back to you.

   Matt

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2. 2 Posted by Rick on 24 Apr, 2009 05:36 AM

   

   I did a little testing, and yes it is possible -- completely by accident. I've documented the api calls. However, the ActiveResource library that our ruby API uses is a little inflexible, so setting multiple watchers is a little more more difficult than it should be. The following is what the API will be once I deploy a minor tweak to make things easier. The notify-all attribute below will work fine, but multiple-watchers will be different. The deployment should happen either tomorrow or over the weekend.

   If you're using the ruby lighthouse api:

   # find or create ticket as you would normally
   ...
   
   # notify all eligible users
   ticket.notify_all = 1 
   # notify only these specific users
   ticket.multiple_watchers = "1,2,3"
   ticket.save
   

   If you're using xml, here's what your ticket request would look like:

   <ticket>
     ...
     <!-- notify all eligible users -->
     <notify-all>1</notify-all>
     <!-- notify only these specific users -->
     <multiple-watchers>1, 2, 3</multiple-watchers>
   </ticket>
   

   In JSON:

   {"ticket": {
     # notify all eligible users
     "notify_all": 1,
     # notify only these specific users
     "multiple_watchers": [1, 2]
   }}
   

   Eligible watchers include all project members except for the people already watching the ticket. If you try to add a user id from someone that's not part of the current project, the user_id will be silently ignored.

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3. 3 Posted by bburridg on 24 Apr, 2009 01:29 PM

   

   That looks great and easy to use. Could you notify me when you do the deploy?

   Thanks, Brian

   On Fri, Apr 24, 2009 at 1:36 AM, Lighthouse Support < [email blocked]> wrote:

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