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Searching for tickets by priority

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david

27 Feb, 2009 05:13 PM

Hello,

Is there the functionality to perform a search on all tickets (as well as on an individual basis) by priority. Basically what I’m after is a list of all High priority tickets currently open. This is just to help with workload management. I have found that you can sort results of searches by priority but cannot find a way to search for priority.

Any help would be greatly appreciated.

Dave

1. 1 Posted by Rick on 27 Feb, 2009 09:42 PM

   

   Nope, you can't. How would you expect it to work? What would priority:2 find? Anything where the priority is 2, or less than or equal to 2, ordered by priority?

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2. 2 Posted by david on 02 Mar, 2009 08:52 AM

   

   I think to cover the greatest of scenarios, priority:2 would just show tickets with a priority of two.

   ta

   Dave

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3. 3 Posted by dondo on 03 Mar, 2009 12:27 AM

   

   Is there a way to assign priority in the first place? I don't necessarily want to search by it, but I definitely want to sort by it.

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4. 4 Posted by Rick on 03 Mar, 2009 03:56 AM

   

   By default, you set priorities in a milestone. There's no numerical value to set, you just drag and drop, and it sets the value 1-*.

   If you have a paid plan, you can enable the experimental priority support. This lets you set a priority of 1-3 (High/Medium/Low) for tickets regardless of milestone. There's no guarantee that this feature will stick around though. A very tiny percentage is even taking advantage of it.

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5. 5 Posted by david on 03 Mar, 2009 08:55 AM

   

   Before we signed up for the paid plan my origional idea was to use tags to give the tickets a priority, this would enable us to search by priority but i think that the selectable priority dropdowns are a much 'cleaner' way.

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6. 6 Posted by Rick on 30 Mar, 2009 05:29 AM

   

   I just deployed support for this. Here are some sample queries to get you started:

   state:open priority:1
state:open priority:<10
state:open priority:"<= 5"

   Let me know how it works out before I document and set it in stone :)

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7. Rick closed this discussion on 30 Mar, 2009 05:29 AM.

8. david re-opened this discussion on 30 Mar, 2009 07:48 AM

9. 7 Posted by david on 30 Mar, 2009 07:48 AM

   

   This seems to be working fine on our project although we don’t have that many tickets left open at the moment, maybe it would be worth checking on a project with higher numbers of tickets as well.

   Thanks for this though, it will make the tracking of our important bugs allot more efficient.

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10. brandi closed this discussion on 29 Jun, 2012 10:10 PM.