Todd Webb's Avatar

Todd Webb

17 Feb, 2009 08:03 PM

Maybe I missed an announcement but is status:open! with exclamation point new? All my ticket bins started showing only open tickets and not new tickets. When clicking around I noticed status:open! on some default ticket views. Is "open!" the new special status to see all open and new tickets?

  1. 1 Posted by Rick on 17 Feb, 2009 08:14 PM

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    It is! I inadvertently pushed some stuff to master this weekend before I was ready with the FAQ updates and blog post. Basically, state:open! and state:closed! are special, and anything without the exclamation finds tickets with just that state. We found the old behavior was causing a lot of confusion with users being forced to write queries like state:open not-state:new to find tickets that are 'open' and not 'new'.

    I know, I completely screwed up what should have been more smooth transition. It all just got wrapped in with other minor tweaks and optimizations that I added over the weekend.

  2. Rick closed this discussion on 17 Feb, 2009 08:14 PM.

  3. Will Duncan re-opened this discussion on 19 Feb, 2009 08:06 PM

  4. 2 Posted by Will Duncan on 19 Feb, 2009 08:06 PM

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    We're actually reverting back to the original state:open search criteria and removing state:open! for the time being. It was not an intended deployment on our part and is causing a number of issues with other users. We apologize for the inconvenience.

  5. 3 Posted by Todd Webb on 19 Feb, 2009 08:17 PM

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    Will "state:open!" still work? I am going to have to modify a whole bunch of ticket bins again if it breaks, before my clients see them. If "state:open!" will not work when you revert, what is the timing. I need to know when to go fix the bins.

    On Thu, Feb 19, 2009 at 2:06 PM, Lighthouse Support < [email blocked]> wrote:

  6. 4 Posted by Will Duncan on 19 Feb, 2009 08:24 PM

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    You should go ahead and update those bins immediately. We sincerely apologize about the shift in the search criteria, the unexpected changes were a complete mistake on our part.

  7. 5 Posted by Will Duncan on 19 Feb, 2009 08:27 PM

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    Actually, I believe those changes should have already been made for you, but please do double check that the bins are correct.

  8. 6 Posted by Todd Webb on 19 Feb, 2009 09:17 PM

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    Yep, they are all changed to "state:open". Thanks for the communication.

    On Thu, Feb 19, 2009 at 2:27 PM, Lighthouse Support < [email blocked]> wrote:

  9. 7 Posted by Rick on 19 Feb, 2009 09:48 PM

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    I fixed it and reverted them all last night. I double checked this morning, and there are no ticket bins with state:open! or state:closed!.

  10. brandi closed this discussion on 29 Jun, 2012 10:08 PM.

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