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Email address for emailing a ticket

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jasonh (at takelessons)

04 Apr, 2013 05:28 PM

Hey guys!

I was trying to set up an email forward from a google mail to the lighthouse app, but google is saying they don't support the "+" sign in the email address for forwarding. Is there another way to email into the app? Can I just drop the "ticket+" part of the email address?

Thanks!

1. 1 Posted by Nicole on 04 Apr, 2013 05:57 PM

   

   Jason -

   Unfortunately, Google doesn't like the + and we require it for our tickets. I'll see if we have any other options available.

   Thanks,
   Nicole

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2. 2 Posted by jasonh (at take... on 04 Apr, 2013 06:02 PM

   

   Thanks! It's really odd that Google has a problem with it, considering it's a valid email address when sending email to Google... But unfortunately, we use Google Apps for our domain emails, and need to set up our "nice" email address to forward into lighthouse.

   Thanks for your help!

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3. Support Staff 3 Posted by Tiger Team on 04 Apr, 2013 06:49 PM

   

   we recently fixed this on our other product (tender) -- shouldn't be too
   hard to modify.

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4. Support Staff 4 Posted by Tiger Team on 04 Apr, 2013 10:37 PM

   

   ok, code is done and we're QAing it - this will work at some point tomorrow with a "." instead of "+" so it's [email blocked]. I'll update here when it's live.

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5. 5 Posted by jasonh (at take... on 04 Apr, 2013 11:03 PM

   

   Wow! That's amazing! Thank you!! I just let my development team know about how quickly you turned around this update and they said you're making them look bad! Keep up the great work!! :D

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6. 6 Posted by Julien on 05 Apr, 2013 05:14 PM

   

   Hi Jason,

   This should work with . instead of + now.

   Let us know how it goes.

   Cheers.

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7. 7 Posted by jasonh (at take... on 05 Apr, 2013 05:32 PM

   

   It works!! Thank you for you speedy attention to this request!! You guys
   are great!

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8. 8 Posted by Julien on 05 Apr, 2013 05:34 PM

   

   No worries :)

   Take care.

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9. Julien closed this discussion on 05 Apr, 2013 05:34 PM.