Give users direction when they're creating a new ticket
Greetings, I want to be able to give some direction to folks who are creating a new ticket. Stuff they need to include (in my case, Java version, app version, and OS) and how to get it. Some basic direction on including log files, if necessary; that sort of thing.
Is there anything I can create that will sit atop the 'New Ticket' field, so it's right there in their line of sight when they're creating the ticket?
-- Morgan Schweers, CyberFOX!
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1 Posted by Will Duncan on 16 Feb, 2009 09:19 PM
Thanks for the input. You can set a default homepage and link users to it when they enter Lighthouse. Many Lighthouse projects use that for instructions on their open source projects so it gives a clear and detailed description of what should go into a ticket.
2 Posted by Will Duncan on 16 Feb, 2009 09:20 PM
For example, you would link them to http://jbidwatcher.lighthouseapp.com/projects/8037/home
brandi closed this discussion on 29 Jun, 2012 10:08 PM.