I want to be able to add a severity level to our tickets, based on a 1-5 scale. This will help my team decide what is more important, to keep production moving at a fast pace. Is this possible?
Can I add a severity level?
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#1 Posted by Nicole on 24 Jul, 2012 08:55 PM
Justin -
We have priority states of High/Medium/Low available to our Bronze level plans and higher. You wouldn't be able to customize those states however.
Let us know if you have any other questions.
Thanks,
Nicole
Nicole closed this discussion on 01 Aug, 2012 01:57 PM.