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Ticket state permissions

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Magela

07 Mar, 2012 03:52 PM

Is it possible to control ticket state transitions based upon a user/role.
For example, in Quality Center, a user is assigned a role.
Based upon the role, the user under the given role is prohibited from certain state transitions (i.e Open ->) resolved.
Does Lighthouse provide this functionality?

Thanks

1. 1 Posted by Nicole on 07 Mar, 2012 05:07 PM

   

   Magela -

   No, this is not possible. All members of a project are able to change the state of a ticket to any existing state.

   Thanks,
   Nicole

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2. Nicole closed this discussion on 07 Mar, 2012 05:07 PM.

3. Magela re-opened this discussion on 07 Mar, 2012 05:57 PM

4. 2 Posted by Magela on 07 Mar, 2012 05:57 PM

   

   Thanks,

   Magela Moore
   HCCE Lead & Sr. Consultant - Global Mobility Practice

   CIBER, Inc.
   www.ciber.com
   Skype: magelamoore
   ________________________________________
   From: Nicole Ramsey [[email blocked]]
   Sent: Wednesday, March 07, 2012 12:06 PM
   To: Moore, Magela
   Subject: Re: Ticket state permissions [Questions]

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5. Nicole closed this discussion on 07 Mar, 2012 06:32 PM.