Ticket state permissions

Magela's Avatar


07 Mar, 2012 03:52 PM

Is it possible to control ticket state transitions based upon a user/role.
For example, in Quality Center, a user is assigned a role.
Based upon the role, the user under the given role is prohibited from certain state transitions (i.e Open ->) resolved.
Does Lighthouse provide this functionality?


  1. 1 Posted by Nicole on 07 Mar, 2012 05:07 PM

    Nicole's Avatar

    Magela -

    No, this is not possible. All members of a project are able to change the state of a ticket to any existing state.


  2. Nicole closed this discussion on 07 Mar, 2012 05:07 PM.

  3. Magela re-opened this discussion on 07 Mar, 2012 05:57 PM

  4. 2 Posted by Magela on 07 Mar, 2012 05:57 PM

    Magela's Avatar


    Magela Moore
    HCCE Lead & Sr. Consultant - Global Mobility Practice

    CIBER, Inc.
    Skype: magelamoore
    From: Nicole Ramsey [[email blocked]]
    Sent: Wednesday, March 07, 2012 12:06 PM
    To: Moore, Magela
    Subject: Re: Ticket state permissions [Questions]

  5. Nicole closed this discussion on 07 Mar, 2012 06:32 PM.

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