Can not create tickets

Matthew's Avatar


21 May, 2024 06:37 AM

We are trying to create tickets and getting an error page:

"Sorry, you've stumbled on an error
It looks like you've stumbled on an error. We've been notified of the problem."

It looks like we are not the only ones experiencing this:

  1. Support Staff 1 Posted by Tiger Team on 21 May, 2024 03:58 PM

    Tiger Team's Avatar

    Correct, we had a spike in long-running database queries, but it should be all fixed now. Sorry for this. I've made some adjustments to prioritize the frontend queries like creating tickets.

  2. Matthew closed this discussion on 22 May, 2024 01:32 AM.

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