Home → Problems →

Light House - problem with creating new ticket

• Edit

Pawel Sieranski

26 Oct, 2021 09:42 AM

hi guys, already we cant create a ticket... is error could You please check it ?
any ticked cant be create , we need to fix it ASAP

• lh.PNG 6.33 KB

1. Support Staff 1 Posted by Tiger Team on 26 Oct, 2021 01:04 PM

   

   Hi, what account is this for?

   • Edit

2. 2 Posted by Pawel Sieranski on 26 Oct, 2021 01:23 PM

   

   Hi, already working propertly, but the problem was on 3 hour

   • Edit

3. Support Staff 3 Posted by Tiger Team on 26 Oct, 2021 01:25 PM

   

   OK, sorry for this. We were purging spam old accounts and it locked one of the databases. Won't happen again.

   • Edit

4. brandi closed this discussion on 27 Oct, 2021 02:58 PM.

5. Pawel Sieranski re-opened this discussion on 02 Nov, 2021 09:09 AM

6. 4 Posted by Pawel Sieranski on 02 Nov, 2021 09:09 AM

   

   hello, Today is the same error , when we try create ticket... could You please fix it ? thanks in advance

   • Edit

7. 5 Posted by Pawel Sieranski on 02 Nov, 2021 10:10 AM

   

   Hello,
   any update ? we cant work ...

   • Edit

8. Support Staff 6 Posted by Tiger Team on 02 Nov, 2021 11:52 AM

   

   Hi, sorry for the delay. Small database issue; I have fixed the code and deployed a new version that should be much faster.

   • Edit

9. brandi closed this discussion on 09 Nov, 2021 04:26 PM.