TLS Error
Hi, about a week ago I faced with TLS Error in Firefox (my current version is 41). Looks like this is related to https://support.mozilla.org/en-US/kb/tls-error-reports. Could you please fix it or provide some solution?
Thanks!
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Support Staff 1 Posted by Tiger Team on 01 Oct, 2015 03:37 PM
What operating system? Can you paste the error or a screenshot?
2 Posted by Vadim on 01 Oct, 2015 04:39 PM
Mac OS X Yosemite. I'm Russian, so screenshot will on Russian. Is it okay? If you follow the link you'll the same screenshot in English.
Thanks.
Support Staff 3 Posted by Tiger Team on 01 Oct, 2015 05:45 PM
That's fine, I'll figure it out. We recently upgraded some old insecure tls certificate, so I think I know what it is, but I'm not psychic!
4 Posted by Vadim on 01 Oct, 2015 06:06 PM
Okay, please see my screenshot in attachment. Thanks.
Support Staff 5 Posted by Tiger Team on 02 Oct, 2015 01:39 AM
Can you go to about:config and tell me what your TLS settings are? Also, are you using a proxy or VPN?
6 Posted by Vadim on 02 Oct, 2015 06:14 AM
Please see attachment. I don't use proxy or VPN.
7 Posted by Vadim on 02 Oct, 2015 06:20 AM
Hmm... I noticed there is a custom value for security.tls.version.max. I've reset it to default (3) and looks like that solved the problem. Not sure why it was set to 1...
Thanks a lot for your help!
Support Staff 8 Posted by Tiger Team on 02 Oct, 2015 06:22 AM
Yes, that should fix it. Maybe your machine was secretly hacked to set bad defaults and steal credentials! :(
9 Posted by Vadim on 02 Oct, 2015 06:31 AM
Hope no, but I'll check it. Thanks.
Tiger Team closed this discussion on 20 Oct, 2015 01:29 PM.