tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/4631-moving-tickets-from-one-project-to-another-causes-a-number-collisionLighthouse: Discussion 2014-04-07T18:22:13Ztag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T17:11:59Z2012-06-06T17:11:59ZMoving tickets from one project to another causes a number collision<div><p>Hi Chris,</p>
<p>What you describe appears to me to be the correct, intentional
functionality -- when you make a new project with a ticket
<a title="Discussion #1" href="/discussions/problems/1">#1</a> and
move that ticket elsewhere, it will no longer be ticket <a title=
"Discussion #1" href="/discussions/problems/1">#1</a>, it will be
assigned a new number. By going to the destination project and
clicking the <a title="Discussion #1" href=
"/discussions/problems/1">#1</a> link, it should send you to that
project's original <a title="Discussion #1" href=
"/discussions/problems/1">#1</a>.</p>
<p>In order to view the new ticket, you should go to the ticket
list and select the new highest numbered ticket, or do a search on
its title to get the new number. Am I understanding your
description properly?</p>
<p>Thanks,<br>
Tim</p></div>Tim Clarktag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T17:20:21Z2012-06-06T17:20:21ZMoving tickets from one project to another causes a number collision<div><p>I think the problem, or at least as I see it, is that when I go
to the destination project, I see the ticket that I moved over in
the ticket list and in the overview. But whenever I click on that
link, it always takes me to the original ticket. The description is
correct, and the link to it has the title of the ticket in it as
all others do, it just does not go where I expect. Am I making
sense now? If not, I can provide some screenshots so you can tell
me if this is the intended behavior or some unintended side
effect.</p>
<h2>C</h2>
<p>Chris Beck<br>
Director of Engineering<br>
Privia Health, LLC</p>
<p>Georgetown Office | 3299 K Street NW Suite 200a | Washington, DC
20007<br>
o: 571-366-8844 | c: 704.604.4530 | e: <a href=
"mailto:cbeck@priviahealth.com">cbeck@priviahealth.com</a> |
<a href="http://www.priviahealth.com">www.priviahealth.com</a></p>
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and destroy all copies of the original message.</p></div>Chris Becktag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T17:31:45Z2012-06-06T17:31:45ZMoving tickets from one project to another causes a number collision<div><p>Hi Chris,</p>
<p>A screenshot would help me visualize this -- you see the moved
ticket in its destination project with a new number and its correct
title, but on clicking it, it sends you to the ticket in the
<em>source</em> project rather than the destination project?</p>
<p>Thanks,<br>
Tim</p></div>Tim Clarktag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T17:32:08Z2012-06-06T17:32:08ZMoving tickets from one project to another causes a number collision<div><p>I was able to verify the functionality working as you described
where if I search for tickets and see the list, then I see the new
ticket number and it works. I guess the part that I find confusing
is the link to the ticket in the overview still shows the old
number and goes to the previous ticket. It would be nice if when it
was moved over to the new project, it displayed the new ticket
number in the new project in the overview and the link took you to
the newly created ticket.</p>
<p>C</p></div>Chris Becktag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T17:37:28Z2012-06-06T17:37:28ZMoving tickets from one project to another causes a number collision<div><p>Here are two screen shots. The first shows the ticket as it
appears in the destination project, with its original ticket number
from the source project. In the second you see the screen I was
shown when I clicked the link, still in the destination project,
but the ticket that came up is the original <a title=
"Discussion #1" href="/discussions/problems/1">#1</a> from that
project, even though the url has the title of the new ticket in it
(but still has the original ticket number).</p></div>Chris Becktag:help.lighthouseapp.com,2008-09-20:Comment/164601942012-06-06T18:44:27Z2012-06-06T18:44:27ZMoving tickets from one project to another causes a number collision<div><p>Chris -</p>
<p>Thanks for the screenshots, that's definitely a bug in the
overview listing. The ticket you moved is still there - <a href=
"https://priviahealth.lighthouseapp.com/projects/83983/tickets/1571-test-ticket-ignore-this">
https://priviahealth.lighthouseapp.com/projects/83983/tickets/1571-...</a>,
so the info isn't lost or being overwritten.</p>
<p>I've made a development ticket for this and we'll get it fixed
as soon as we can. We'll update this discussion when the fix is in
place.</p>
<p>Thanks for your patience,<br>
Nicole</p></div>Nicole