Not receiving any emails

davidslee9's Avatar


02 Nov, 2007 08:18 PM

It is not a SPAM issue. I just have not received any emails for creating or updating tickets even though I am watching the ticket. please help. I like this tool but i need this to work or my team will kill it.

  1. 1 Posted by Will Duncan on 15 Nov, 2007 07:07 PM

    Will Duncan's Avatar

    The email system clogged up twice in the last month, but has been repaired. I'll get Rick to check on it again, but I received 2 emails from users on tickets this morning, so I believe it is working. There is a delay of 10-30 minutes sometimes, most of the time it's processed within 5 minutes though.

    You will not receive an email for your own actions on a ticket.

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