Ticket email attachments are lost when creating a ticket.

john.postlethwait's Avatar


30 Oct, 2007 07:31 AM

I'm not sure if this is intentional, but it seemed like an intuitive thing that not only sending a email with a title and a body would create the ticket, but having attachments on the email would be saved as attachments on the ticket. This is not the case, however. The attachments seem to just not be there.

I've received a few bug reports from people with screenshots and would have loved to just forward those on to a ticket, but I cannot since the images are just ignored.

  1. 1 Posted by Rick on 30 Oct, 2007 03:31 PM

    Rick's Avatar

    That would be nice. I almost turned it on a week ago, but I noticed we get a fair amount of attachments for things like logos, signatures, outlook emblems, etc. I'm just afraid that some folks constantly emailing into tickets would keep adding these redundant attachments. Filtering could be used, but then I'd run the risk of rejecting valid images because they had duplicate names or something...

  2. 2 Posted by john.postlethwa... on 04 Nov, 2007 09:39 AM

    john.postlethwait's Avatar

    Maybe have support for some kind of syntax inside the email body for ticket attachments? [attachments: foo.jpg, screenshot.jpg] That way people who want to attach images to tickets via email could explicitly tell the system not to ignore those attachments to the email... That would at-least make creating tickets via email a fully-functional activity.

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