Shared Ticket Bin Bug

Andrew Lin's Avatar

Andrew Lin

12 Apr, 2012 05:00 AM

Please reference my screen shot.

I originally had the "hold" state set in Ticket Closed States, however I have moved it to Open Ticket States after I opened up issue#4.
Now under Shared Ticket Bins the number of Open states is still reflected as 3 (Left side of screen show 4 issues, all in states that belong to Open Ticket States)

  1. Support Staff 1 Posted by brandi on 12 Apr, 2012 08:02 PM

    brandi's Avatar

    Hi Andrew,

    It may have needed a moment to render those changes. Can you confirm that you are still seeing this occurrence?


  2. 2 Posted by Andrew Lin on 12 Apr, 2012 08:07 PM

    Andrew Lin's Avatar

    Hey Brandi,
    You're right. I should have waited a bit long. I no longer see this.
    Sorry for the false alarm. Please close the case.


  3. Support Staff 3 Posted by brandi on 12 Apr, 2012 08:12 PM

    brandi's Avatar

    No worries ;)

  4. brandi closed this discussion on 12 Apr, 2012 08:12 PM.

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