Lighthouse slow, very slow, or broken for past ~6 hours

Peter Bourgon's Avatar

Peter Bourgon

27 Jan, 2012 04:25 PM

I'm sorry I don't have more concrete information, but our Lighthouse account has been slow, very slow, or broken for the past ~6 hours or so. By broken, I mean a (eg.) ticket page request would "load" without receiving any data for a very long time (30-60s) and finally return with an error message ("Sorry, you've stumbled on an error").

Any acknowledgment or further info would be appreciated.

  1. Support Staff 1 Posted by Tiger Team on 27 Jan, 2012 05:10 PM

    Tiger Team's Avatar

    hey Peter,

    we are very much aware and are working on it. (Looks like degraded EBS performance.)

  2. 2 Posted by Peter Bourgon on 27 Jan, 2012 05:34 PM

    Peter Bourgon's Avatar


  3. 3 Posted by Nicole on 27 Jan, 2012 06:51 PM

    Nicole's Avatar

    Peter -

    Amazon updated our ticket that DB latency is resolved; the site appears back to normal. Let us know of any lingering issues you have.


  4. Nicole closed this discussion on 27 Jan, 2012 06:51 PM.

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