tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/2739-sending-a-ticket-containing-html-code-frgamentsLighthouse: Discussion 2013-10-21T20:31:44Ztag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-08-19T15:51:33Z2011-08-19T15:51:33ZSending a ticket containing HTML code frgaments<div><p>Notice, in your system I cannot view it!</p>
<p>I entered<br>
<code><a
href="http://v.imwx.com/v/mobile-3gp/special/15_gwc_sears_friday_pr6136.3gp"
/></code></p></div>Jonathan Abrahamstag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-08-19T15:52:47Z2011-08-19T15:52:47ZSending a ticket containing HTML code frgaments<div><p>Yes, our systems tend to accept html as a valid formatting
tool.<br>
Escaping things in backticks or wrapping code blocks in '@@@' is
how<br>
we escape the content.</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-08-19T15:58:21Z2011-08-19T15:58:21ZSending a ticket containing HTML code frgaments<div><p>Yes - But our users do NOT format their email when creating
tickets. Tickets are not meant to be HTML formatted, just straight
text, and it is impractical to have user's escape their email.</p></div>Jonathan Abrahamstag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-08-19T17:17:53Z2011-08-19T17:17:53ZSending a ticket containing HTML code frgaments<div><p>You're right, particularly given that we're parsing the
text/plain parts only.</p>
<p>I'll make a dev ticket for this issue. Thanks for the
report.</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-10-05T16:22:27Z2011-10-05T16:22:27ZSending a ticket containing HTML code frgaments<div><p>Please provide a status on this.</p></div>Jonathan Abrahamstag:help.lighthouseapp.com,2008-09-20:Comment/94176172011-10-05T18:06:57Z2011-10-05T18:06:57ZSending a ticket containing HTML code frgaments<div><p>Jonathan -</p>
<p>No update yet. We'll post something in this discussion when
we've moved this issue to our development schedule.</p>
<p>Thanks for your patience,<br>
Nicole</p></div>Nicole