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unable to view ticket state when dragging ticket order

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Chris Amato

01 May, 2014 04:57 PM

Given that ordering / prioritization need to account for the ticket state, it is not possible to both see ticket state of a ticket and drag the ticket to priority position (from ticket list view).

Let me know if a screenshot is needed.

Thanks,
Chris

1. 1 Posted by Chris Amato on 01 May, 2014 05:01 PM

   

   attaching screenshot with annotations to clarify.

   • ticket-state-priority-bug.png 64.1 KB
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2. 2 Posted by Nicole on 01 May, 2014 06:43 PM

   

   Chris -

   I've made a development ticket for this and we'll update this discussion when we have a fix in place.

   Thanks,
   Nicole

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3. 3 Posted by Chris Amato on 01 May, 2014 06:48 PM

   

   many thanks!

   Thanks,

   Chris

   --

   Chris Amato

   Principal, Knectar

   413.587.3900

   [email blocked]
   www.knectar.com

    <http://www.knectar.com/>

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4. 4 Posted by Chris Amato on 10 May, 2014 06:27 PM

   

   Can you set any timing expectations for resolution of this issue?

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5. Support Staff 5 Posted by brandi on 13 May, 2014 05:47 PM

   

   Hey Chris,

   I'm unable to give you an hard ETA on this, though we'll update this discussion with any changes.

   Thanks,
   Brandi

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6. brandi closed this discussion on 22 May, 2014 04:42 PM.

7. brandi re-opened this discussion on 22 May, 2014 06:14 PM

8. 6 Posted by Julien on 23 May, 2014 06:09 PM

   

   Hey Chris,

   This should be fixed now.

   Cheers!

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9. brandi closed this discussion on 23 May, 2014 07:28 PM.