tag:help.lighthouseapp.com,2008-09-20:/discussions/problems/2589-get-an-email-when-a-ticket-is-createdLighthouse: Discussion 2013-10-21T19:03:30Ztag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-23T20:41:52Z2011-06-23T20:41:52ZGet an email when a ticket is created?<div><p>Brian,</p>
<p>If you edit your profile by clicking your name in the upper
right-hand corner and then clicking the "Edit Profile" tab, you
should be able to set your email preferences to 'Receive email
updates about all tickets I'm watching", it should send you an
email if the ticket is assigned to you. Is this not the behavior
you are seeing?</p></div>Amanda Harastytag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-23T20:50:30Z2011-06-23T20:50:31ZGet an email when a ticket is created?<div><p>Hi Amanda, thank you for your response! That preference is set
as you describe, however I am not receiving emails when tickets are
assigned to me. I have received other emails from Lighthouse (e.g.
the confirmation email), so I hesitate to assume it is a problem
with Gmail or having incorrectly entered my email address.</p></div>Briantag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-24T02:07:35Z2011-06-24T02:07:35ZGet an email when a ticket is created?<div><p>Brian -</p>
<p>Do you know if the ticket in question was created via the Web UI
or by email? Just double checking as I try and reproduce this
problem.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-24T14:02:22Z2011-06-24T14:02:24ZGet an email when a ticket is created?<div><p>Hi, Nicole -- These were created via the web. I have yet to test
for tickets created with email.</p></div>Briantag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-24T16:52:07Z2011-06-24T16:52:07ZGet an email when a ticket is created?<div><p>Brian -</p>
<p>Seems to be a bug with non-members/untrusted creating tickets.
I've created a development ticket for us to tackle it in our next
bug fix round. If your users reporting issues haven't activated
their account (which Chris hasn't) then this situation will
occur.</p>
<p>We'll update this discussion when we have more to share on the
fix.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-06-24T17:44:55Z2011-06-24T17:44:55ZGet an email when a ticket is created?<div><p>Thanks for all of your help, Nicole!</p></div>Briantag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-07-06T13:15:54Z2011-07-06T13:15:54ZGet an email when a ticket is created?<div><p>I can confirm this and experience identical behavior which
should be modified. Since as a project admin or sth similar I want
to be notified of everything that's happening and is project
related. No matter if a team-member or someone anonymous is posting
an issue.</p>
<p>Any news on this already?</p></div>stevetag:help.lighthouseapp.com,2008-09-20:Comment/81320432011-07-06T15:33:32Z2011-07-06T15:33:32ZGet an email when a ticket is created?<div><p>Steve -</p>
<p>Yes, the behavior reported was unexpected, we're working on it
and we'll update this ticket when we have a fix in place.</p>
<p>Thanks,<br>
Nicole</p></div>Nicole