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Not able to sign into Lighthouse

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Sara El Koutbia

11 Nov, 2013 08:46 PM

Hi,
I am not able to sign in to lighthouse. When I ask for a new password to be sent to my email address, I get the confirmation that an email with a temporary password was sent but don't receive anything in my mailbox.
The login page currently displays the following message: There was a problem this is not a public project.

Thanks,

Sara

1. Support Staff 1 Posted by brandi on 11 Nov, 2013 08:51 PM

   

   Hi Sara,

   I've just sent you a fresh reactivation email, so be sure to check your spam folder if it does not show up in the inbox. You'll have to click through and choose "I already have a profile". Let us know that you are able to login once you have completed this process.

   Thanks!
   Brandi

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2. brandi closed this discussion on 11 Nov, 2013 08:51 PM.

3. El Koutbia, Sara re-opened this discussion on 11 Nov, 2013 08:56 PM

4. 2 Posted by El Koutbia, Sar... on 11 Nov, 2013 08:56 PM

   

   Great, it works. Thank you!

   Sara

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5. Support Staff 3 Posted by brandi on 11 Nov, 2013 09:06 PM

   

   Great - my pleasure!

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6. brandi closed this discussion on 11 Nov, 2013 09:06 PM.