account has been locked

seaofclouds's Avatar


10 Jul, 2007 11:44 AM

i upgraded from a free account to a personal account and paid with paypal. the paypal receipt came through, but when i returned to my lighthouse, i was redirected to the payment page and see this error:

This account has been locked. Please setup a subscription with a valid credit card or Paypal for $10/mo or downgrade.

i cleaned out my cookies and relaunched the browser, but to no avail.

can you please reactivate my account?

  1. 1 Posted by Justin Palmer on 10 Jul, 2007 03:42 PM

    Justin Palmer's Avatar

    Think Rick got you all squared away of over email, but if not, please let me know. :-)


  2. 2 Posted by Jamie Orchard-H... on 01 Nov, 2007 03:39 PM

    Jamie Orchard-Hays's Avatar

    I just had the same thing happen to me. How do I get this resolved?

  3. 3 Posted by Will Duncan on 01 Nov, 2007 04:29 PM

    Will Duncan's Avatar

    Jamie -- please email company [at] activereload [dot] net and Rick will take care of it as soon as he can.

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