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Unable to create tickets

Shoby's Avatar

Shoby

24 Jul, 2013 01:10 PM

Hi,
When I try to create a ticket, the ticket says it is created, but when I see on list of new ticket it is not on it.
Could you correct this problem?
Thank You.

  1. Support Staff 1 Posted by brandi on 24 Jul, 2013 01:48 PM

    brandi's Avatar

    Hi,

    We'll need you to reply to this discussion from the email address that you created your Lighthouse user profile with. It needs to come from your email client, as a mail reply, not from the Web UI. Once you've done that we can verify your user profile.

    Thanks,
    Brandi

  2. brandi closed this discussion on 24 Jul, 2013 01:48 PM.

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