Unable to create tickets

Shoby's Avatar


24 Jul, 2013 01:10 PM

When I try to create a ticket, the ticket says it is created, but when I see on list of new ticket it is not on it.
Could you correct this problem?
Thank You.

  1. Support Staff 1 Posted by brandi on 24 Jul, 2013 01:48 PM

    brandi's Avatar


    We'll need you to reply to this discussion from the email address that you created your Lighthouse user profile with. It needs to come from your email client, as a mail reply, not from the Web UI. Once you've done that we can verify your user profile.


  2. brandi closed this discussion on 24 Jul, 2013 01:48 PM.

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