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Unable to create tickets

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Arc

23 Jul, 2013 10:03 AM

Hi,
When I try to create a ticket, the ticket says it is created, but when I see on list of new ticket it is not on it.
Could you correct this problem?
Thank You.

1. Support Staff 1 Posted by brandi on 23 Jul, 2013 10:45 AM

   

   Hi,

   We'll need you to reply to this discussion from the email address that you created your Lighthouse user profile with. Once you've done that we can verify your user profile.

   Thanks,
   Brandi

   • Edit

2. brandi closed this discussion on 23 Jul, 2013 10:45 AM.

3. Arc re-opened this discussion on 23 Jul, 2013 04:17 PM

4. 2 Posted by Arc on 23 Jul, 2013 04:17 PM

   

   Hello,
   Here is an answer from my email.
   Thank you for fast response.
   Cheers,
   Arc

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5. 3 Posted by Nicole on 23 Jul, 2013 06:23 PM

   

   Arc -

   This needs to be a reply from your email client. Thanks!

   Nicole

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6. Nicole closed this discussion on 23 Jul, 2013 06:23 PM.

7. Arc re-opened this discussion on 23 Jul, 2013 07:18 PM

8. 4 Posted by Arc on 23 Jul, 2013 07:18 PM

   
   blockquote {padding-left: 1ex; margin: 0px 0px 0px 0.8ex; border-left: #cccccc 1px solid;} p {margin: 0px;padding: 0px;}

    

   Oh, sorry for that one, I didn't read the previous message carefully, oops! But yeah, here you are. Hope this time I did everything properly. ~Arc ================================================== From: Nicole (Support staff) Arc - This needs to be a reply from your email client. Thanks! Nicole On Tue, Jul 23 at 04:17 PM, Arc wrote: Hello, Here is an answer from my email. Thank you for fast response. Cheers, Arc

   Having trouble reading this? View this discussion online: Unable to create tickets. To unsubscribe and stop receiving emails from http://help.lighthouseapp.com, visit this page

   
   
   

    

   
   
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9. 5 Posted by Nicole on 23 Jul, 2013 07:21 PM

   

   Hi,

   We've verified your user profile and you can now create tickets. Let us know if you need further assistance.

   Thanks!
   Brandi

   • Edit

10. Nicole closed this discussion on 23 Jul, 2013 07:21 PM.

11. Julien re-opened this discussion on 25 Jul, 2013 05:23 AM

12. 6 Posted by Julien on 25 Jul, 2013 05:23 AM

    

    Hi,

    We had some issues with email notifications over the weekend and its possible you missed some of our replies to this discussion. You can see the full discussion online by clicking the link 'view this discussion online' in the grey footer at the bottom.

    We apologize for the inconvenience.

    Let us know if there is anything else we can do for you.

    • Edit

13. brandi closed this discussion on 25 Jul, 2013 09:09 AM.

14. brandi re-opened this discussion on 25 Jul, 2013 09:15 AM

15. Support Staff 7 Posted by brandi on 25 Jul, 2013 09:15 AM

    

    Hi,

    We've verified your user profile and you can now create tickets. Let us know if you need further assistance.

    Thanks!
    Brandi

    • Edit

16. brandi closed this discussion on 25 Jul, 2013 09:15 AM.