tag:help.lighthouseapp.com,2008-09-20:/discussions/bug-reports/1-i-dont-see-tickets-that-i-sent-to-project-by-emailLighthouse: Discussion 2012-06-29T22:04:58Ztag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-11T16:17:00Z2009-06-20T20:04:10ZI dont see tickets that I sent to project by email.<div><p>I'm not quite sure if thats a valid email address since its
abridged. Have you had any luck since posting here?</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-13T13:29:58Z2009-06-20T20:04:20ZI dont see tickets that I sent to project by email.<div><p>Hi,</p>
<p>I have the same problem as "alr". Since a few days no tickets
can't be created via email
(ticket+ybis.17922-7dn66rd7(at)lighthouseapp.com).</p>
<p>That's really bad, because my customer only creates tickets via
email. Luckily he told me on the phone, that he tried to create
several tickets during the last view days.</p>
<p>It seems to be a general problem - does it?</p></div>Arndt Toubytag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-13T18:58:42Z2009-06-20T20:04:21ZI dont see tickets that I sent to project by email.<div><p>We're currently looking into this. Hold tight and we'll let you
know what we come up with.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-13T19:11:27Z2009-06-20T20:04:21ZI dont see tickets that I sent to project by email.<div><p>Here is my correct email for new tickets:
ticket+medium.19420-tpdhksyt(at)lighthouseapp.com and it still is
not working.</p></div>alrtag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-13T19:57:36Z2009-06-20T20:04:22ZI dont see tickets that I sent to project by email.<div><p>Rick retarded the job runner and it appears to be working again.
I'm sorry about the delay on that. Let us know if everything is
working correctly for you now.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-14T07:08:48Z2009-06-20T20:04:25ZI dont see tickets that I sent to project by email.<div><p>thx a lot. Now it's working well.</p></div>alrtag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-14T08:36:33Z2009-06-20T20:04:26ZI dont see tickets that I sent to project by email.<div><p>Hi Will,</p>
<p>great support and quick response!</p>
<p>It is working again and all the "missing" messages arrived. Me
and my cusotmer are very happy again!!! :-)</p>
<p>Best Regards! Arndt Touby</p></div>Arndt Toubytag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-14T19:45:41Z2009-06-20T20:04:28ZI dont see tickets that I sent to project by email.<div><p>Awesome. Again, sorry about the hiccup. Let us know if you have
any other issues.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-23T16:18:00Z2009-06-20T20:05:44ZI dont see tickets that I sent to project by email.<div><p>Hello,</p>
<p>How long does it take for an e-mail to appear in the ticket
list. I've sent 3 e-mails more than 1 hour ago, and I don't see
them in my ticket list.</p>
<p>I haven't received any error message, and those e-mails were
sent from the same e-mail address as the one in my LH account.</p>
<p>Any idea?</p>
<p>Best, Thomas.</p></div>Thomas Balthazartag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-23T19:29:14Z2009-06-20T20:05:45ZI dont see tickets that I sent to project by email.<div><p>The emails you sent were to a specific ticket. It looks like
they were added to ticket #8.<br></p>
<p>There are two types of emails that Lighthouse takes. The project
email is shown on the tickets index page, and is used to create new
tickets. Ticket emails, shown on ticket pages and used as the Reply
address for ticket notification emails, are used for adding
comments to existing tickets.</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-23T22:28:51Z2009-06-20T20:05:45ZI dont see tickets that I sent to project by email.<div><p>Thanks for your answer.</p>
<p>By the way, it would be cool if I had been notified that you
updated this thread. It seems that we can only be notified for
thread we created.</p>
<p>HTH, Best, Thomas.</p></div>Thomas Balthazartag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-23T22:30:18Z2009-06-20T20:05:45ZI dont see tickets that I sent to project by email.<div><p>Hmm, you should have been notified though, that's odd.</p></div>Ricktag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-24T09:13:58Z2009-06-20T20:05:51ZI dont see tickets that I sent to project by email.<div><p>Checked my spams. Received nothing. HTH, Thomas.</p></div>Thomas Balthazartag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-24T09:45:58Z2009-06-20T20:05:51ZI dont see tickets that I sent to project by email.<div><p>I'll check the SMTP logs</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-24T09:52:20Z2009-06-20T20:05:51ZI dont see tickets that I sent to project by email.<div><p>Resolving this (original) issue; this is a bug in Tender,
continued here:</p>
<p>
http://help.tenderapp.com/discussions/problems/30-email-doesnt-send-to-subsequent-commenters</p>
<p>Thanks!</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/150452008-11-24T10:10:13Z2009-06-20T20:05:52ZI dont see tickets that I sent to project by email.<div><p>Wow, it was a very obscure bug in the codebase, but it wasn't
hard to fix once I started looking into it. It'll be deployed
tomorrow probably.</p></div>Rick