Is it possible to change ticket priorities using the api?

mk (at vitessedigital)'s Avatar

mk (at vitessedigital)

24 Apr, 2010 05:55 PM

If yes, how?

  1. 1 Posted by mk (at vitessed... on 24 Apr, 2010 05:57 PM

    mk (at vitessedigital)'s Avatar

    By the way, I'm trying to do it on milestones, not just with the "High", "Medium", "Low" setting.

  2. 2 Posted by Nicole on 26 Apr, 2010 05:46 PM

    Nicole's Avatar

    I'm not sure I understand what you are trying to do. Milestones do no have priorities, although you can order tickets within a milestone via the site.

    Can you explain what it is you're trying to do?

    Thanks,
    Nicole

  3. 3 Posted by mk (at vitessed... on 26 Apr, 2010 06:40 PM

    mk (at vitessedigital)'s Avatar

    Hi Nicole,

    I have a milestone with associated tickets in Lighthouse. Through the API, I'd like to change the priorities of the tickets associated with the milestone. I can do that easily in the Lighthouse web UI, just by clicking reprioritize and then do a drag+drop, but I can't seem to find the way to do it through the api.

    Thanks
    Morten

  4. 4 Posted by Nicole on 27 Apr, 2010 04:28 PM

    Nicole's Avatar

    Morten -

    Correct. You cannot re-order tickets via the API. It's not really reprioritizing them as their priority state remains unchanged.

    Sorry for the confusion.

    Thanks,
    Nicole

  5. Nicole closed this discussion on 27 Apr, 2010 04:28 PM.

  6. mk (at vitessedigital) re-opened this discussion on 27 Apr, 2010 06:28 PM

  7. 5 Posted by mk (at vitessed... on 27 Apr, 2010 06:28 PM

    mk (at vitessedigital)'s Avatar

    Hi Nicole,

    So just to be clear: This means that any reprioritization of tickets on a milestone, can only be done through the web interface? I mean there is no work around or any way to change the priority / order of a ticket in a milestone, through the API?

    Thanks
    Morten

  8. 6 Posted by Nicole on 10 May, 2010 06:13 PM

    Nicole's Avatar

    Morten -

    Sorry for the delay.

    If you have enabled priorities as a project setting via account settings then that disables the priority sort on milestones. You can only do one.

    Updating the ticket priority is totally possible via API, as we've discussed, but prioritizing the ticket within a milestone is not something accessible via the API.

    Thanks,
    Nicole

  9. Nicole closed this discussion on 10 May, 2010 06:13 PM.

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