Comments and Attachments

Jonathan Leibiusky's Avatar

Jonathan Leibiusky

17 Oct, 2009 07:05 PM

Is there any way to retrieve comments of a ticket?
Is there any way to retrieve attachments of a ticket and comments?



  1. 1 Posted by Justin Palmer on 13 Nov, 2009 08:23 PM

    Justin Palmer's Avatar

    Hi Jonathan,

    Sorry about the extremely late reply. We're finding some support requests that have slipped through the cracks. A ticket's comments are actually 'versions'. When you fetch a ticket, you'll also get its versions key/element.

    We need to document this, but you can get attachments the same way except they can be found under the 'attachments' key/element.

  2. Justin Palmer closed this discussion on 13 Nov, 2009 08:23 PM.

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