Searching for tickets and matching just ONE word (not all)?

Doug Walton's Avatar

Doug Walton

11 Jan, 2013 10:15 PM

Is it possible to use something like an "or" when searching for tickets?

I'm trying to set up my ticket bins and I want to do the opposite of this:
"By default, it will find all ticket matches that contain ALL of the words that are entered"

  1. 1 Posted by Julien on 11 Jan, 2013 11:08 PM

    Julien's Avatar

    Hi Doug,

    We unfortunately don't support an 'OR' query for content. Can you describe your workflow a bit? Maybe there is another way around.


  2. 2 Posted by Doug Walton on 12 Jan, 2013 01:48 AM

    Doug Walton's Avatar

    Thanks for the quick reply!

    Well I was trying to make a ticket bin where all the tickets were either in the current milestone or had a certain tag. I have goals for my team, and then I also have personal goals that I'd like to get done and I have one ticket bin called "My Goals". No big deal I guess the best solution would be to add the tag to those tickets in the milestone, right?

    In that case my search would be:

    milestone:"%Goal%"  tagged:doug_goal assigned:me state:open

    Do you think there's a better solution?

    But it would be cool if I could do this:

    (milestone:"%Goal%" or tagged:doug_goal) assigned:me state:open
  3. 3 Posted by Julien on 14 Jan, 2013 06:08 PM

    Julien's Avatar

    Hi Doug,

    Your best bet at the moment is indeed to use a tag. You can bulk edit tickets to add the tag at once. I would suggest also having another bin:

    milestone:"%Goal%" not-tagged:doug_goal

    to easily spot tickets that have not been tagged.

    Hope that helps!

  4. Julien closed this discussion on 14 Jan, 2013 11:24 PM.

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