Custom Ticket Statuses

Andres

28 Jun, 2012 03:46 PM

Is there a way to create a custom ticket statuses in Lighthouse?

We'd like a workflow with our client that looks like this:

1) Ticket created by client -> 'new' state
2) Developer takes ticket -> 'open' state
3) Developer fixes ticket (and pushes to staging) -> 'resolved' state, assign to client
4) We verify fix -> 'closed' state

Thanks,
Andres

This discussion was closed with these articles

  1. Can I customize ticket states?

    Lighthouse has a series of ticket states which are available by default when a new project is created. This is so you can get on the ground running when you start creating tickets.

    By default, ticket states are split between two categories:

    1. Open
      • New
      • Open
    2. Closed
      • Hold
      • Invalid

    You can edit these ticket states to fit your workflow within the open and closed categories.

    Step 01.

    First things fi...

    Read more

  1. Andres closed this discussion on 28 Jun, 2012 03:49 PM.

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