Saving a search in tickets

Travis Leleu's Avatar

Travis Leleu

21 Aug, 2009 09:49 PM

I noticed in March 2007 another user asked when we will be able to save searches for our tickets. I customized my states, and the default searches in that pulldown are almost totally useless. How can I save my searches amongst tickets?

  1. 1 Posted by Will Duncan on 21 Aug, 2009 09:52 PM

    Will Duncan's Avatar

    You've been able to save searches for a very very long time. After you run a search, there is a save option, which creates a ticket bin in the sidebar.

    http://img.skitch.com/20090821-kqi36mak66f6fi9gn4redjpd1r.png

    http://img.skitch.com/20090821-baguxfpy5k65mqp66njb2ehg9u.png

  2. 2 Posted by Travis Leleu on 21 Aug, 2009 09:56 PM

    Travis Leleu's Avatar

    Ahh, I see it now. THanks!

    My confusion was because I was assuming the option to save searches would be
    located near the search area. I read the "Save searches in bin" as some
    sort of weird "save this search as a binary search". Seems my brain farted
    on this one.

    That said, Lighthouse may also want to add a save icon or link near the
    actual search area so that I can find the link in the search context, rather
    than the other one.

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