tag:help.lighthouseapp.com,2008-09-20:/discussions/tips-tricks/20-ownerLighthouse: Discussion 2011-04-07T05:34:31Ztag:help.lighthouseapp.com,2008-09-20:Comment/130882008-10-09T15:47:36Z2009-06-20T20:02:20Zowner<div><p>I sold a support contract to a customer.<br></p>
<p>I am trying to experiment with the free lighthouse to see if I
can have this customer open tickets automatically by emailing
lighthouse rather than me...</p>
<p>I setup an email alias at my domain that forwads mail to the
email address I get for auto-ticket opening on the lighthouse site.
I even added this email address as a seperate profile on my
lighthouse project.</p>
<p>however when I send the email to the alias, I get :</p>
<p>We received an email from this address that had problems being
processed into a new Lighthouse ticket:</p>
<p>Failed for "josh@franta.com" to : Invalid token:
["opgene@franta.com"]:</p>
<p>I would think this would be a fairly common thing to want to
do... because the lighthouse email address is really long and hard
to remember.</p>
<p>any ideas what else I can try?</p></div>joshtag:help.lighthouseapp.com,2008-09-20:Comment/130882008-10-09T21:33:07Z2009-06-20T20:02:21Zowner<div><p>Lighthouse does not currently support using an email alias. The
user must be a member of the Lighthouse and use the generated email
from that Lighthouse project.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/130882008-10-14T02:41:00Z2009-06-20T20:02:30Zowner<div><p>Hey, if you run a postfix instance you can set a forwarding rule
from that alias.</p></div>Tiger Team