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josh's Avatar

josh

09 Oct, 2008 03:47 PM

I sold a support contract to a customer.

I am trying to experiment with the free lighthouse to see if I can have this customer open tickets automatically by emailing lighthouse rather than me...

I setup an email alias at my domain that forwads mail to the email address I get for auto-ticket opening on the lighthouse site. I even added this email address as a seperate profile on my lighthouse project.

however when I send the email to the alias, I get :

We received an email from this address that had problems being processed into a new Lighthouse ticket:

Failed for "[email blocked]" to : Invalid token: ["[email blocked]"]:

I would think this would be a fairly common thing to want to do... because the lighthouse email address is really long and hard to remember.

any ideas what else I can try?

  1. 1 Posted by Will Duncan on 09 Oct, 2008 09:33 PM

    Will Duncan's Avatar

    Lighthouse does not currently support using an email alias. The user must be a member of the Lighthouse and use the generated email from that Lighthouse project.

  2. Support Staff 2 Posted by Tiger Team on 14 Oct, 2008 02:41 AM

    Tiger Team's Avatar

    Hey, if you run a postfix instance you can set a forwarding rule from that alias.

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