Assigning tickets to multiple people?

Chris O.'s Avatar

Chris O.

04 Aug, 2008 10:51 PM

Is there a way to assign tickets to multiple people? Or to send a notification to multiple users when a ticket has been resolved?

I just updated a ticket to status "resolved," but I need the email that states that this ticket has been updated to go out to multiple people, not just me (to whom it was assigned).

Ideally, everyone to whom it pertains should check the ticket on their own accord, but I can't enforce this; having the ticket updated email dispatch to multiple people ensures that these people to whom it pertains are looped-in.

  1. 1 Posted by Will Duncan on 04 Aug, 2008 11:42 PM

    Will Duncan's Avatar

    This isn't active in Lighthouse yet. We have the UI changes ready to apply multple watchers to tickets, so it should be included in the near future.

    There are some toys in github for Lighthouse, such as http://github.com/Caged/lighthouse-digest where you have a digest email sent your members, like we get digest emails for new tickets for this week, but you could have it set for closed tickets in the last 24 hours etc.

  2. 2 Posted by ryan on 30 Jan, 2009 04:45 PM

    ryan's Avatar

    is there any update to this? We are seeing a need for it. thanks!

  3. 3 Posted by System on 30 Jan, 2009 10:59 PM

    System's Avatar

    This discussion was assigned to Justin Palmer, on ticket 137.

  4. 4 Posted by System on 30 Jan, 2009 10:59 PM

    System's Avatar

    This discussion was assigned to rick, on ticket 139.

  5. 5 Posted by System on 30 Jan, 2009 10:59 PM

    System's Avatar

    This discussion was assigned to rick, on ticket 35.

  6. 6 Posted by System on 30 Jan, 2009 10:59 PM

    System's Avatar

    This discussion was assigned to ticket 138.

  7. Support Staff 7 Posted by Tiger Team on 30 Jan, 2009 11:00 PM

    Tiger Team's Avatar

    We're working on it. You'll receive updates as we churn through the last remaining issues. thanks for the bump!

  8. 8 Posted by System on 31 Jan, 2009 03:25 AM

    System's Avatar

    Ticket # 139 was resolved by rick.

  9. 9 Posted by System on 05 Mar, 2009 02:49 AM

    System's Avatar

    Ticket # 35 was resolved by rick.

  10. 10 Posted by System on 05 Mar, 2009 03:49 AM

    System's Avatar

    Ticket # 137 was resolved by Justin Palmer.

  11. brandi closed this discussion on 29 Jun, 2012 10:08 PM.

Discussions are closed to public comments.
If you need help with Lighthouse please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac