How to create tickets via email

Ad®ian's Avatar


01 Apr, 2007 11:05 PM

I can't seem to figure this feature out.

  1. 1 Posted by Rick on 02 Apr, 2007 04:27 AM

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    Well, it's pretty much "reply to ticket in email client." But, I wrote some basic help docs for it.

  2. 2 Posted by alan on 19 May, 2007 02:32 AM

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    "[email blocked]" maybe too long, but it is great tips.

  3. 3 Posted by Matt on 03 Jun, 2007 12:50 AM

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    How often do these messages get processed? It seems to only happen overnight.

  4. 4 Posted by Rick on 03 Jun, 2007 01:05 AM

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    Every 5 minutes.

  5. 5 Posted by nik.wakelin on 19 Jun, 2007 11:09 PM

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    Is it possible to create tickets with a milestone / assigned user via email?

    I can email to my key, and a ticket with the title as the mail subject and the description as the mail body gets created.

    Can I use something similar to the SVN log message integration?


  6. 6 Posted by Johnny on 27 Jun, 2007 02:23 AM

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    Agree it'd be great to be able to use [tagged:committed responsible:rick milestone:"Launch" state:resolved] name val pairs in email subject.

  7. 7 Posted by Will Duncan on 08 Aug, 2007 02:33 AM

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    Ricks pondering the idea of this by using tarot cards (except there are comic characters on them which scares me a little). Life is meant to be lived on the "edge" right? guess we just got to have a little faith sometimes and go with the flow.

    As of now, you can't email tickets w/ tags or milestones and the future is a little cloudy according to the cards...but it's def something that is in demand

  8. 8 Posted by Rick on 08 Aug, 2007 02:46 AM

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    Heh, the only issue I guess is where to put the name/value pairs? Just at the bottom of the email? Any single line of text? At the end of the email subject?

  9. 9 Posted by matta on 10 Aug, 2007 09:30 AM

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    Hey Guys;

    I reckon in square brackets in the subject would be easiest for all

    subject: test ticket [tagged:highest responsible:matt]


  10. 10 Posted by Rick on 15 Aug, 2007 06:35 PM

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    I went with that compact format because commit messages are typically one-liners. I wonder if it makes sense to allow multi-line statements?

    Subject: New feature is implemented and tested [[#15](/discussions/tips-tricks/15 "Discussion #15") tagged:committed responsible:rick milestone:"Launch" state:resolved]


    Blah Blah Blah
    [[#15](/discussions/tips-tricks/15 "Discussion #15")]
  11. 11 Posted by Tim Carey-Smith on 04 Apr, 2008 05:25 AM

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    I figured I could continue the conversation about the format for the commit messages here.

    If there is going to be the possibility for parsing git commit messages directly from a github repo, using a git-like format would be a winner. There is already some meta-data being used in the git community. That is: Signed-off-by: John Doe [email blocked] Acked-by: Fred Maintainer [email blocked]

    Extending this for ticket tracking would be possible: Ticket-number: 15 Ticket-state: resolved Responsible-user: rick Milestone: Launch

    Whether this is completely sensible or not remains to be seen. In git, the first line of the commit is a summary of the commits purpose and in a lot of cases the commit is a in-depth explanation of the reason for doing the commit. Refer

  12. 12 Posted by Rick on 04 Apr, 2008 06:35 AM

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    This is something that could be added to your git post-receive hooks too. As it is, there's no standard for this, and I'd rather keep Lighthouse scm-agnostic for now.

  13. 13 Posted by Brooks Snow on 10 Jul, 2008 03:14 AM

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    Having problems submitting tickets via BlackBerry. Is anyone else. I can send tickets via other mail clients but not via the BB. I believe it has to do with the different characters involved in sending to lightHouse (+ - .).

  14. 14 Posted by Will Duncan on 10 Jul, 2008 05:47 AM

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    Fogo, acutally I think that is the case. During the lighthouse beta days we had another blackberry user who mentioned the same issue. It took a few days but there was a solution found. I'm not sure if its on the forum or not, but I will search around.

  15. 15 Posted by Martin Dufort on 05 Feb, 2009 02:25 PM

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    The specification of the milestone and other key-value pairs. Is it implemented for email ticket submission ? I've tried it and seems the text is not getting parsed.

    Let me know - Thanks - Martin

  16. 16 Posted by Rick on 17 Feb, 2009 05:32 PM

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    Kleinman: yes, it has to be at the bottom though.

    the feature is busted, blah blah details blah.
    [state:open responsible:bob]
  17. Rick closed this discussion on 17 Feb, 2009 05:32 PM.

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