Support Staff2 Posted by Nicole on 10 Aug, 2012 01:09 PM
Can you link to the ticket where you saw this behavior? Do you
know if the symbol was used in an email response or web response?
I've never heard of this ever closing a ticket either way, so
definitely want to check this out.
Support Staff4 Posted by Nicole on 10 Aug, 2012 01:25 PM
Oh, okay, I misread and thought you were saying the use of the
symbol in a comment was closing the ticket. I'll make a development
ticket and see if there was any reason one was used over the other
in design. If/when we change it and deploy we'll update this