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change default ticket view

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ogoog

02 Jun, 2008 07:42 PM

Whenever I click on the "Tickets" tab for a project, it takes me to a filtered list that is showing only tickets that match "responsible:me state:open".

I would like there to be a project-specific setting that would enable me to define the default ticket list that is shown when you click the "Tickets" tab. For example, for my project, I want the default list to be all Open Tickets.

1. 1 Posted by Will Duncan on 03 Jun, 2008 07:57 PM

   

   Rick is plotting up a more universal solution for cross project ticket views, although at the moment there is not a timeframe for this.

   You can change your Default Tickets search query by creating a bin/saving your ticket search and selecting the option to "Make this my default filter?"

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2. 2 Posted by ogoog on 07 Jun, 2008 03:47 AM

   

   Well, just to be clear, I'm not asking about cross project ticket views. This is only for tickets for one project. I just want to be able to set the default view for all new users of the project.

   Basically, the problem is this: People who are unfamiliar with issue tracking in general click "tickets" and don't see any tickets show up because there are no open tickets assigned to them. I've had to explain this to several people I've invited that they have to click "tickets > all" to see the tickets.

   I think ideally your algorithm should be a little intelligent - and show "responsible: me state: open" by default only when there are >0 tickets that match that filter. If not, show all tickets. It's mainly just confusing for new users - when they don't see any tickets, they quickly assume there are none, and navigate away from the page rather than looking for options to see more tickets.

   I found the way to change MY default ticket search query, thanks.

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