Tweak Coloring of Ticket Status

Gabe da Silveira's Avatar

Gabe da Silveira

21 Apr, 2008 06:32 PM

One of the most useful aspects of the old dashboard was that it was easy to see when tickets were opened or closed. This seems to have now changed in a few subtle ways.

For one thing, tickets now remain new even after an initial reply. I really liked the old functionality where tickets were implicitly set to open so you could tell the difference at a glance between a new ticket and a modified one.

Also, the solid background color labels are very easy to see at a glance. Now there are colored text labels, but the positioning and lack of background color makes them hard to identify at a glance.

I would really like to see more than one solid background color label for tickets. I think this could be integrated without sacrificing the existing improvements. Simply add a color besides gray for the creation of tickets and also for the closing of tickets (resolved/invalid could be the same color).

  1. 1 Posted by Rick on 22 Apr, 2008 08:44 PM

    Rick's Avatar

    You know you can setup your own colors with the custom status stuff, right? Though I think I agree about the background colors.

    Unfortunately, I had to remove the new => open ticket state stuff due to the custom ticket states. There's no guarantee your project would even have an open or new state.

  2. 2 Posted by Gabe da Silveir... on 23 Apr, 2008 08:16 PM

    Gabe da Silveira's Avatar

    Pardon my ignorance as I'm not the owner of my project so I don't see all the options.

    Presumably there is some semantics for what statuses are closed tickets and which are open tickets (this must be user-definable now right?) Would it be reasonable to add a hidden attribute that is true when a ticket is initially created and false forever after? Using those two values you could add two alternate background colors to give a very good visual indicator of the nature of the ticket flow within a project (eg. are we closing more tickets or opening more? what tickets have been created recently?)

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