Tweak Coloring of Ticket Status
One of the most useful aspects of the old dashboard was that it was easy to see when tickets were opened or closed. This seems to have now changed in a few subtle ways.
For one thing, tickets now remain new even after an initial reply. I really liked the old functionality where tickets were implicitly set to open so you could tell the difference at a glance between a new ticket and a modified one.
Also, the solid background color labels are very easy to see at a glance. Now there are colored text labels, but the positioning and lack of background color makes them hard to identify at a glance.
I would really like to see more than one solid background color label for tickets. I think this could be integrated without sacrificing the existing improvements. Simply add a color besides gray for the creation of tickets and also for the closing of tickets (resolved/invalid could be the same color).
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1 Posted by Rick on 22 Apr, 2008 08:44 PM
You know you can setup your own colors with the custom status stuff, right? Though I think I agree about the background colors.
Unfortunately, I had to remove the new => open ticket state stuff due to the custom ticket states. There's no guarantee your project would even have an open or new state.
2 Posted by Gabe da Silveir... on 23 Apr, 2008 08:16 PM
Pardon my ignorance as I'm not the owner of my project so I don't see all the options.
Presumably there is some semantics for what statuses are closed tickets and which are open tickets (this must be user-definable now right?) Would it be reasonable to add a hidden attribute that is true when a ticket is initially created and false forever after? Using those two values you could add two alternate background colors to give a very good visual indicator of the nature of the ticket flow within a project (eg. are we closing more tickets or opening more? what tickets have been created recently?)