tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/813-changing-ownercreated-by-for-a-ticketLighthouse: Discussion 2012-05-18T23:10:29Ztag:help.lighthouseapp.com,2008-09-20:Comment/146277122012-03-20T14:32:27Z2012-03-20T14:32:27ZChanging owner/created by for a ticket<div><p>Optionally, if we had some sort of custom fields, this could be
managed through that. We've explored tags, but it's a bit of a pain
in the ass when we need to change tags across a bunch of tickets
(ie., if we need to change the "owner" of a ticket should someone
be on vacation and we need to transfer who is going to approve
resolution on those tickets).</p></div>Robby Russelltag:help.lighthouseapp.com,2008-09-20:Comment/146277122012-03-20T22:07:20Z2012-03-20T22:07:20ZChanging owner/created by for a ticket<div><p>Hi Robby,</p>
<p>The person who creates a ticket has to be a user of the system
in any case. Do you have users for your clients? If so, all you
have to do is use their API key when creating the ticket.</p>
<p>Would that be a workable solution for you?</p></div>Julien