Email tickets should add attachments
I just emailed a ticket with png attachments to my lighthouse. The ticket was created fine except for the formatting, but the attachments weren't added as part of the ticket. Would be nice if that happened. Is there something I did wrong, or is that a pending feature?
Next time I'll try sending email as plain text to see if that fixes the formatting.
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1 Posted by Nicole on 14 Apr, 2011 06:09 PM
Yes, this is a pending feature. We're releasing improvements to Lighthouse over the next several months. I've added you to the development ticket so when we deploy this feature you'll be updated in this discussion. You can also follow our announcements on our Twitter (@lighthouseapp) or our blog.
Thanks,
Nicole
2 Posted by Julian Charles ... on 18 Jul, 2011 05:05 PM
Hi
Following on from this thread is there a firm date when Lighthouse will support creating tickets by email with attachments? I like that I can potentially integrate Lighthouse neatly with PivotalTracker but not being to email attachments would be a deal-breaker for us.
Thanks.
Julian Charles Ball
CTO
Markco Media Ltd
3 Posted by Will Duncan on 18 Jul, 2011 07:23 PM
We don't have a firm date when attachment processing from email will be supported. It's on the list of items to work on.
4 Posted by Jonathan Abraha... on 15 Aug, 2011 02:19 PM
Note - This request has been on the list for 4 years. Very basic feature, that I was shocked when I realized it wasn't supported (like OTRS does).
Support Staff 5 Posted by Tiger Team on 15 Aug, 2011 02:49 PM
Yes, I am aware. There are a lot of "basic features" that have been missing from Lighthouse since the beginning!
A developer worked on this feature but left the company before it was deployed (it failed some QA tests) and no-one took on the task of fixing his code.
We also noticed people's stupid footer signatures getting attached, as well as vcards and all sorts of other junk- which either have to be filtered which some sort of UI, or they become noise in the ticket. (One of our clients always had a .TIF image of their company logo which would show up on every ticket update)
(And of course we really don't like adding things to the UI., because it's a mental tax on everyone)
We then moved to a different server setup (no NFS mount any more, no shared processing tempdirs) and the attachment processing code became more complex, requiring a rewrite of that part, and so on. As usual, things that "should be easy" usually aren't.
So there are many reasons why this hasn't shipped. We may ship it in the next round if one of the developers decides to pickup the code and fix it.
You are welcome to write a simple email parser that hooks into IMAP.. or Postfix or Exim on your mailserver and filters and posts to LH using our powerful API. I estimate that you could do it in about twenty lines of code, with the added bonus that you could customize it to exactly how you want (i.e. allow MS exchange groups, custom email address at your domain, HTML email parsing)
Support Staff 6 Posted by Tiger Team on 15 Aug, 2011 10:52 PM
Haha just kidding, I finished the code and it's in QA. Should be on production in a fairly simple form in a few days. Good luck with the vcards and signatures!
Tiger Team closed this discussion on 15 Aug, 2011 10:52 PM.