tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/710-email-tickets-should-add-attachmentsLighthouse: Discussion 2012-07-03T23:38:02Ztag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-04-14T18:09:35Z2011-04-14T18:09:35ZEmail tickets should add attachments<div><p>Yes, this is a pending feature. We're releasing improvements to
Lighthouse over the next several months. I've added you to the
development ticket so when we deploy this feature you'll be updated
in this discussion. You can also follow our announcements on our
Twitter (@lighthouseapp) or <a href="http://hoth.entp.com">our
blog</a>.</p>
<p>Thanks,<br>
Nicole</p></div>Nicoletag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-07-18T17:05:44Z2011-07-18T17:05:47ZEmail tickets should add attachments<div><p>Hi</p>
<p>Following on from this thread is there a firm date when
Lighthouse will support creating tickets by email with attachments?
I like that I can potentially integrate Lighthouse neatly with
PivotalTracker but not being to email attachments would be a
deal-breaker for us.</p>
<p>Thanks.</p>
<p>Julian Charles Ball<br>
CTO<br>
Markco Media Ltd</p></div>Julian Charles Balltag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-07-18T19:23:47Z2011-07-18T19:23:47ZEmail tickets should add attachments<div><p>We don't have a firm date when attachment processing from email
will be supported. It's on the list of items to work on.</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-08-15T14:19:15Z2011-08-15T14:19:19ZEmail tickets should add attachments<div><p>Note - This request has been on the list for 4 years. Very basic
feature, that I was shocked when I realized it wasn't supported
(like OTRS does).</p></div>Jonathan Abrahamstag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-08-15T14:49:08Z2011-08-15T14:49:08ZEmail tickets should add attachments<div><p>Yes, I am aware. There are a lot of "basic features" that have
been missing from Lighthouse since the beginning!</p>
<p>A developer worked on this feature but left the company before
it was deployed (it failed some QA tests) and no-one took on the
task of fixing his code.</p>
<p>We also noticed people's stupid footer signatures getting
attached, as well as vcards and all sorts of other junk- which
either have to be filtered which some sort of UI, or they become
noise in the ticket. (One of our clients always had a .TIF image of
their company logo which would show up on every ticket update)<br>
(And of course we really don't like adding things to the UI.,
because it's a mental tax on everyone)</p>
<p>We then moved to a different server setup (no NFS mount any
more, no shared processing tempdirs) and the attachment processing
code became more complex, requiring a rewrite of that part, and so
on. As usual, things that "should be easy" usually aren't.</p>
<p>So there are many reasons why this hasn't shipped. We may ship
it in the next round if one of the developers decides to pickup the
code and fix it.</p>
<p>You are welcome to write a simple email parser that hooks into
IMAP.. or Postfix or Exim on your mailserver and filters and posts
to LH using our powerful API. I estimate that you could do it in
about twenty lines of code, with the added bonus that you could
customize it to exactly how you want (i.e. allow MS exchange
groups, custom email address at your domain, HTML email
parsing)</p></div>Tiger Teamtag:help.lighthouseapp.com,2008-09-20:Comment/66424492011-08-15T22:52:43Z2011-08-15T22:52:43ZEmail tickets should add attachments<div><p>Haha just kidding, I finished the code and it's in QA. Should be
on production in a fairly simple form in a few days. Good luck with
the vcards and signatures!</p></div>Tiger Team