User groups for assigning tickets

Adam Hopkinson's Avatar

Adam Hopkinson

23 Mar, 2011 02:45 PM

Hi,

My team consists of three developers and three editors. At the moment, I believe a ticket can only be assigned to a person or not assigned. It would be useful if I could group our users into devs/editors, then assign tickets to a group. The tickets assigned to me list would then show tickets assigned to me or a group I am in.

Hope that makes sense!

Thanks, Adam

  1. 1 Posted by Nicole on 23 Mar, 2011 09:39 PM

    Nicole's Avatar

    Adam -

    You can add watchers to any given ticket. It's not quite the same as clicking a "group" button to add a preset collection of users, but it does allow people who aren't the creators, responsible or already participating in the conversation to receive notifications on the ticket.

    Let me know if you have questions.

    Thanks,
    Nicole

  2. Nicole closed this discussion on 16 May, 2011 09:02 PM.

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