tag:help.lighthouseapp.com,2008-09-20:/discussions/suggestions/661-e-mail-link-for-updating-ticket-in-e-mail-updateLighthouse: Discussion 2012-05-18T23:11:34Ztag:help.lighthouseapp.com,2008-09-20:Comment/40492832010-11-30T23:04:41Z2010-11-30T23:04:41ZE-mail link for updating ticket in e-mail update<div><p>Hey Anthony. I'm not sure I understand what you are trying to
point out. Include which link in the email?</p></div>Will Duncantag:help.lighthouseapp.com,2008-09-20:Comment/40492832010-11-30T23:16:23Z2010-11-30T23:16:24ZE-mail link for updating ticket in e-mail update<div><p>Hey Will,<br>
So when I view a ticket, there's an e-mail link on the side of the
page saying "you can update this ticket by sending an e-mail to
...." with an e-mail provided.<br>
I think this e-mail address should be provided to the user in every
e-mail they receive about a ticket, so theoretically they could
manage lighthouse tickets from their Inbox without having to load
the site (at least as far as the e-mail updating goes. I'm assuming
this is set a comment, maybe change status if you mark the subject
or something).</p>
<p>Oh, my bad. Dumb mistake - I assumed the "Lighthouse" name for
the sender meant the message came from a central robot -- this is
actually the e-mail link I was looking for.</p>
<p>Sorry about that! Thanks for your time :)</p></div>Anthonytag:help.lighthouseapp.com,2008-09-20:Comment/40492832010-11-30T23:49:24Z2010-11-30T23:49:24ZE-mail link for updating ticket in e-mail update<div><p>I wouldn't thing that you actually need the link/address listed
in each email. All you need to do is hit reply, and it will go back
to that ticket. Those addresses are unique to each Lighthouse
ticket that they came from, so when you respond via email it's
added to the ticket.</p>
<p>There is a global address in the tickets listing if you want to
have a generic email to send in to Lighthouse.</p>
<p>Ah. I see you found it. Thats cool. Let me know if you have any
further questions.</p></div>Will Duncan