Rank order tickets

Michael Holzer's Avatar

Michael Holzer

16 Nov, 2010 11:06 PM

It would be nice if there was a way to order tickets within a milestone. Basically allowing developers to work linearly, always working on the most important ticket. Priority 1-3 just isn't granular enough. This is a common style of work for Agile teams.

  1. Support Staff 1 Posted by Tiger Team on 17 Nov, 2010 12:44 AM

    Tiger Team's Avatar

    If you disable the 'priority' setting in your account, you will get
    the advantage of drag-and-drop reordering of tickets within a
    milestone!

  2. 2 Posted by Michael Holzer on 17 Nov, 2010 12:54 AM

    Michael Holzer's Avatar

    thanks courtney, i'll give it a whirl. Only downside is I have to convince folks using other projects that this is a good idea. Would be better if this preference was available at the project level instead of account.

  3. Support Staff 3 Posted by Tiger Team on 17 Nov, 2010 01:05 AM

    Tiger Team's Avatar

    Yes, maybe we haven't quite got it right with priorities (how
    important is this to you as the bug reporter) and priorities (what do
    I work on next? what is important to me as the PM). It's something we
    may revise at some point, but for now it's account-wide due to the way
    we combine ticket views across projects.

  4. 4 Posted by Michael Holzer on 17 Nov, 2010 01:11 AM

    Michael Holzer's Avatar

    This feature allows me (the PM) to give developers the ability to work
    linearly and to truly focus on the most important tasks at hand instead of
    cherry picking. I prefer stack ranking as a PM to also force the decision of
    trade offs. "Between two tickets, which would you prefer to have if the
    sprint were to end today."

    Hope that helps!

    On Tue, Nov 16, 2010 at 5:05 PM, Court3nay <
    [email blocked]<tender%[email blocked]>
    > wrote:

  5. 5 Posted by Michael Holzer on 17 Nov, 2010 01:20 AM

    Michael Holzer's Avatar

    ok, that didn't work. Disabling the priority feature only allows me to sort
    on ticket number. I need to be able to arbitrarily order tickets in a list.
    The solution you recommended would only work if I entered the tickets in
    priority order and never changed priority. Which we know never happens :-)

    If you're really curious about the workflow I'm interested in, Atlassian's
    Greenhopper plugin for Jira does it fairly well.

    On Tue, Nov 16, 2010 at 5:10 PM, Michael Holzer
    <[email blocked]>wrote:

  6. Support Staff 6 Posted by Tiger Team on 17 Nov, 2010 01:29 AM

    Tiger Team's Avatar

    Basically, the list as you see in the milestone view *is* sorted - you
    drag and drop tickets around to modify the order.

  7. 7 Posted by Michael Holzer on 17 Nov, 2010 01:34 AM

    Michael Holzer's Avatar

    really?
    I can't figure out how for the life of me.

    On Tue, Nov 16, 2010 at 5:29 PM, Court3nay <
    [email blocked]<tender%[email blocked]>
    > wrote:

  8. Support Staff 8 Posted by Tiger Team on 17 Nov, 2010 01:58 AM

    Tiger Team's Avatar

    Once you're in a milestone, hit "prioritize" button to the right of
    the person's name, and drag on the drag handlers.

  9. Support Staff 9 Posted by Tiger Team on 17 Nov, 2010 02:00 AM

    Tiger Team's Avatar
  10. 10 Posted by Michael Holzer on 17 Nov, 2010 08:31 PM

    Michael Holzer's Avatar

    ok, I found the view that shows the prioritize button.
    1. It's not really where I expected it but I understand why it's there.
    2. Even when I prioritize a users list of tasks when they view their list it
    doesn't match it.

    btw, thanks for your continued help!

    On Tue, Nov 16, 2010 at 6:00 PM, Court3nay <
    [email blocked]<tender%[email blocked]>
    > wrote:

  11. Support Staff 11 Posted by Tiger Team on 17 Nov, 2010 09:26 PM

    Tiger Team's Avatar

    if the user has a different sort on their view, they'll see it in that
    sort mode -- are they viewing a bin, or the same milestone page you
    are?

  12. 12 Posted by Michael Holzer on 18 Nov, 2010 12:24 AM

    Michael Holzer's Avatar

    IMO, if the user is viewing a list of tickets they should be sorted by
    priority regardless if it's in milestone view or the bin view.
    Unless of course they have changed the sort order themselves.

    On Wed, Nov 17, 2010 at 1:38 PM, Court3nay <
    [email blocked]<tender%[email blocked]>
    > wrote:

  13. Support Staff 13 Posted by Tiger Team on 18 Nov, 2010 12:41 AM

    Tiger Team's Avatar

    OK, but priorities are relative to that specific milestone.

    They can't be (by definition) relative to tickets in other milestones
    -- position#5 in milestone A isn't necessarily the same as position#5
    in milestone B. So in a bin view, you can't determine which is higher.

  14. Nicole closed this discussion on 26 Jan, 2011 09:11 PM.

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