ticket bin share control (cont.)

Kay Young's Avatar

Kay Young

15 Oct, 2010 09:39 PM

This is a continuation of the now-closed discussion:

This suggestion is not a duplicate of:

This suggestion is to make ticket bins shareable amongst a select group of users rather than "just me" or "all users".

For example: if I make a bin that shows all tickets in a ticket-state that is relevant to some users, but not all, I don't want to clutter all users' ticket bins with that bin, nor do I want to have every user for whom the bin would be useful create their own private copy of that bin.

  1. 1 Posted by Will Duncan on 15 Oct, 2010 09:59 PM

    Will Duncan's Avatar

    Thanks for the feedback. We have plans of making the sidebar customizable to some degree, so you can pull in the ticket bins that are most relevant to your workflow, and then the others might be hidden in a show all area or something along those lines. It's unlikely we'll add shared/permissions with user settings to bins though, but the end result would be the same as far as the view in the dashboard area is concerned.

  2. 2 Posted by Will Duncan on 15 Oct, 2010 10:01 PM

    Will Duncan's Avatar

    Actually, I just responded incorrectly. My apologies for that. I was referring to queues in http://tenderapp.com for some reason.

    It's unlikely ticket bins will get more complex than they are. I've marked your request on the list for review though. Thank you for the feedback.

  3. Nicole closed this discussion on 02 Nov, 2010 08:56 PM.

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