"Hold" Status of Tickets

drodecker's Avatar


30 Jun, 2010 12:39 AM

Once a ticket is marked in "Hold" status it goes away from all the views (i.e. not in Open or Resolved). Can a view and summary count be added for all the ticket status so that they can quickly be viewed and accessed?

  1. 1 Posted by Will Duncan on 30 Jun, 2010 01:07 AM

    Will Duncan's Avatar

    You should be able to add state:"hold" to the search, then save it as a ticket bin so you have a view that includes just that particular state, or multiple states including hold.

  2. 2 Posted by Nicole on 05 Jul, 2010 09:35 PM

    Nicole's Avatar

    Let us know if you have any other questions or need further help with your ticket bin creation.


  3. Nicole closed this discussion on 05 Jul, 2010 09:35 PM.

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