Jason Schwartz's Avatar

Jason Schwartz

25 Jun, 2010 06:32 PM

I know you have commented on this before, but I really wish you would add a subtasks to your tickets. You are the closest app to being usable project management software, but this is a big drawback. I'm certainly not the only person looking for this

You mentioned before that you don't know how to do this simply. Check out Fogbugz's implementation of subtasks. Not bad.

You mentioned before that you have Milestones to handle Tasks and Subtasks. I think this is a weak argument, but if you want to stick that, then display your tickets in a tree with Milestones as the Parent and Tickets as the children. Having milestones in a column really isn't useful.

  1. Support Staff 1 Posted by Tiger Team on 25 Jun, 2010 06:34 PM

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    Thanks for the suggestion. We're currently undergoing a complete
    rewrite/redesign of this area, and I hope to have some good news for you in
    the coming months.


  2. Will Duncan closed this discussion on 26 Jun, 2010 12:43 AM.

  3. Jason Schwartz re-opened this discussion on 10 Jul, 2010 06:18 PM

  4. 2 Posted by Jason Schwartz on 10 Jul, 2010 06:18 PM

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    I mocked up my ideal Project Management tool. I may have this coded for myself, but I figured I would share it with you as well.

    I create all my specs in Backpack. I think of a Divider as a task and all notes under that Divider as the subtasks. The way I have this speced out, I would still do all my authoring in Backpack. My Tasks and Subtasks would be pulled in to this new app as tickets that I could assign and track. Here is an example Backpack

    Why do I do it this way? I have a hard time envisioning and working on a product when it's broken into tasks. I need to see the entire thing at once, quickly move around, and be able to cross reference. I also want a master document that I can refer back to in the future. Tickets hinder all of this. On the other hand, developers don't like to work with a giant list so they need things broken down.

    Maybe the attached mock will influence your designs.

  5. Support Staff 3 Posted by Tiger Team on 10 Jul, 2010 07:06 PM

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    That's nuts.. (in a good way!) looks like you've put a lot of thought
    into it. We're actually working on a "social" task/todo app
    (tentatively called Today) that combines scheduling and ticketable
    items.. I'll let you know once there's something to look at.

    I'm also a really visual/spatial thinker so I like to be able to zoom
    out and group tickets by task or "mission".

  6. 4 Posted by Jason Schwartz on 10 Jul, 2010 07:23 PM

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    Thinking about it in terms of being a visual/spatial thinker and visualizing an entire project is interesting. That is what I was getting at, but I didn't think about the reasoning behind where that 'want' was coming from.

    Having another word like Mission to describe a grouping is a great idea. The connotation of Task is too specific. Definitely send me Today when it's ready. It sounds interesting and is the thing that Basecamp is missing.

  7. Support Staff 5 Posted by Tiger Team on 10 Jul, 2010 07:39 PM

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    We're prrrrrrrobably doing something called missions in the next
    version of lighthouse, where you can bundle up a bunch of tickets
    together (separately to their organization in a milestone). Maybe.
    There's a battle back and forth between me and the designers on this
    feature :) Trying to keep things simple is the hard part.

  8. 6 Posted by Jason Schwartz on 10 Jul, 2010 09:08 PM

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    I think I would organize Missions like this.

  9. 7 Posted by Jason Schwartz on 10 Jul, 2010 09:28 PM

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    in Option 2, I forgot to note that Sort would only sort within Missions. The alternative would be to have a Flat/Hierarchy view switch, but that's starting to sound complicated and unnecessary.

  10. Nicole closed this discussion on 11 Nov, 2010 04:51 PM.

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