I almost always have to search for an existing ticket before creating one, and if none are found, I create a new one.
Why not display the 'create new' form directly under the 'no tickets found' message when no tickets are found?
Create new ticket when no search results
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#1 Posted by Will Duncan on 15 Mar, 2010 11:05 PM
I guess we never thought of that. That's an interesting suggestion. Thanks for the feedback!
Nicole closed this discussion on 14 Apr, 2010 04:11 PM.