Is there a way to assign tickets to people when you're creating a new ticket via email?

Leo Chen's Avatar

Leo Chen

31 Dec, 2009 12:06 AM

I really like the ability to email new tickets but the downside is I can't specify who to notify on the tickets so I have to go into Lighthouse and do that. This defeats the purpose of emailing in new tickets. Be great if there's a way to do assignments via email.

Posterous.com has a good method for assigning tags to new blog posts via emails. I simply add the following syntax to the end of the email subject line: ((tags: blah, nerd, geeks, another-tag))

  1. 1 Posted by Matt Lyon on 31 Dec, 2009 01:17 AM

    Matt Lyon's Avatar

    Hi Leo:

    You can! Actually you can do a number of things to your tickets via keywords: http://help.lighthouseapp.com/faqs/ticket-workflow/ticket-keyword-u...

    Note that keywords need to be surrounded by [] brackets, like so:

    [responsible:leo]

  2. Matt Lyon closed this discussion on 31 Dec, 2009 01:17 AM.

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