Better Integration of Lighthouse and Tender (sending status back)
We use Tender for our external support requests with Lighthouse integration to manage our internal ticketing. Ideally, we could at times send status' back from Lighthouse to Tender. For instance, a checkbox that says, update Tender ticket with this Lighthouse comment/status.
Can someone please confirm
1) that this is not possible to date
2) and if there are any intentions for Lighthouse to provide this
in the future
Thanks!
Joelle
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1 Posted by Will Duncan on 10 Oct, 2009 10:17 PM
When we originally built Tender, a notification was sent back according the Lighthouse ticket state. That caused a workflow issue for a lot of scenarios, so we removed it. It shows the status of the Lighthouse ticket in the discussion, but we discovered it was best to keep them separate, cause you might not want to notify the user until the resolution is deployed in many cases.
At this point in time, we do not have plans to send Lighthouse comments back to Tender. You will have to click the Tender URL in the Lighthouse discussion and update the Tender discussion manually.
Nicole closed this discussion on 25 Nov, 2009 10:40 PM.